Refund policy
At COCODÍ, each formula is carefully developed to provide a luxurious and sensorial beauty ritual.
Due to the nature of our skincare and wellness products, we do not offer monetary refunds.
However, we are pleased to offer store credit for eligible returns.
Our goal is to ensure that every customer feels confident discovering the COCODÍ ritual.
Eligibility
Items may be returned for store credit if:
• The product is unused and unopened
• The product is returned in its original packaging
• The return request is submitted within 14 days of delivery
• Proof of purchase is provided
For hygiene and safety reasons, we cannot accept returns of products that have been opened or used.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Please include:
• Order number
• Photo of the product
• Photo of the shipping box
We will gladly offer a replacement or store credit.
Store Credit Conditions
Approved returns are issued as store credit in the form of a digital code sent by email.
Store credit:
• Never expires
• Can be used on all products
• Cannot be exchanged for cash
• Can be used partially or in full
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a tracked shipping method, as COCODÍ cannot be responsible for lost return packages.
How to Request a Return
To initiate a return, contact us at:
Hello@mycocodi.com
Please include your order number and reason for return.
Final Sale Items
The following items are considered final sale:
• Opened supplements
• Opened skincare products
• Promotional or discounted items
• Gift cards